Intuit has released an update to all QuickBooks® desktop versions. Included in the release was an update of the Intuit Sync Manager.
Intuit Sync Manager is automatically inserted into the company preferences of the QuickBooks® file. If Intuit Sync Manager already resides inside the QuickBooks® file, a duplicate copy will be installed, as well.
The results of two Intuit Sync Managers being present can cause a QuickBooks® file to go into a “hard lock up” when another 3rd party sync application tries to connect. Not every QuickBooks® file experiences this issue. But, the environment exists for the QuickBooks® file to potentially experience the issue at some point if not corrected.
You must check inside each QuickBooks® file to ensure that you do not have two instances of Intuit Sync Manager installed. If there are two instances present, then you must do one of the following:
1) If you do NOT utilize Intuit Sync Manager, then it is highly recommended that you REMOVE both instances of it. Simply un-checking the applications will not resolve the issue. They must be completely removed by following the instructions below.
2) If you DO utilize Intuit Sync Manager, then you must remove the FIRST/TOP instance. Simply un-checking the application will not resolve the issue. If you remove the second instance (instead of the first), it will just re-install itself again at a later time.
To remove Intuit Sync Manager:
1) Open a QuickBooks® company file.
2) Navigate to Edit > Integrated Applications> Company Preferences.
3) Under the Company tab, check to see if you have any instances of Inuit Sync Manager present
4) Remove both instances of Intuit Sync Manager. The latest version will automatically restart the next time QuickBooks® is opened. (It is not enough to un-check either of the instances. The oldest one must be removed, therefore, we highly recommend removing both since the newest one self-installs again.)