If a Qvinci Contributor is syncing QuickBooks using class delineation they might find that some classes do not appear as selections for syncing when trying to connect the file to Qvinci. There are two possible causes for this:
The Contributor is not selecting the correct QuickBooks tier to sync from
If the QuickBooks Online or Desktop file has multiple tier level in it the Contributor must select which tier to sync from. A Contributor does not have the ability to comingle tiers for syncing. Each QuickBooks Online or Desktop file may only sync classes from a single tier.
The missing classes may be Inactive in QuickBooks
Qvinci is only able to sync with Active classes in QuickBooks. If a class is Inactive in QuickBooks then that class will not appear as a viable option to sync with. The Contributor must activate the class inside QuickBooks before it may be connected to Qvinci.
How to reactivate a QuickBooks Desktop class
The steps for reactivating a QuickBooks Desktop class vary by version but typically can be found under the Lists > Class List. The "Class" drop down will allow a user to show the inactive classes and reactivate them.
How to reactivate a QuickBooks Online class
The steps for reactivating a QuickBooks Online class (or location) vary by version but typically can be found under the Gear Icon> All Lists > Classes. Select the "Include Inactive" option. Once the desired class is found the user may cancel the inactive status.