Sometimes users need to troubleshoot with us because they find that their books are not in line with Qvinci. There are a couple of reasons this would occur. Keep in mind that Quickbooks is the "source of truth" for Qvinci, so Qvinci should always be in line with the software.
1) Is your file currently synced? Make sure your data in Qvinci is up to date before comparing to what's in QuickBooks. Check the last time the file synced using this article.
- For related troubleshooting regarding the sync app we suggest this article.
2) Does your accounting method in QuickBooks match what's reporting in Qvinci? Unlike QuickBooks where you can toggle between Cash and Accrual modes, Qvinci has a set accounting method. Managerial users can view the Qvinci accounting method by going to Manage > Client/Company; if you don't have access to this tab, ask your account admin whether Qvinci is reporting in Accrual or Cash.
3) Run a Basic Report and compare against a similar queried report in Quickbooks. Alternate first by reviewing the hydrated report without the SCOA and then with the Account Mapping turned on
4) Are you syncing by class? Are all of your classes linked to Qvinci?
- If all classes are not linked and synced in Qvinci, then the financial data being reported is incomplete
5) Are you syncing by class? Are all of you entries in Quickbooks classes (are all of the transactions associated with a class)?
- If all of transactions are not classed data will not populate correctly because of the by class syncing method the user has chosen
6) Is your SCOA mapping correct? Follow this article to review and manage your mapping
7) Are you entering Intercompany Transactions? Here is a little bit about how Qvinci manages these transactions
8) Are you running an A/P or A/R Aging Summary report? Qvinci can only run A/R and A/P reports as of your most recent sync date; we cannot run these on historical date ranges. Please check to see that your QuickBooks report and your Qvinci report are running on the same date range.