Sometimes users need to troubleshoot with us because they find that their books are not in line with Qvinci. There are a couple of reasons this would occur. Keep in mind that Quickbooks is the "source of truth" for Qvinci, so Qvinci should always be in line with the software.
1) Is your file currently synced? Check the last time the file synced using this article
- For related troubleshooting regarding the sync app we suggest this article
2) In what accounting method is your Quickbooks file reporting? What accounting method is your Qvinci account reporting in?
- Here is an intuit authored article that is current as of the publishing of this article : https://community.intuit.com/articles/1146061-how-do-i-change-the-accounting-method-for-my-company
- Here is how you would confirm the Qvinci accounting method: Verify your Qvinci Reporting Method
- After checking what method Qvinci is in, run a report using the same accounting method in Quickbooks and compare. Ex: If Qvinci is reporting in Cash, run a report in the Cash Method in Quickbooks
3) Run a Basic Report and compare against a similar queried report in Quickbooks. Alternate first by reviewing the hydrated report without the SCOA and then with the Account Mapping turned on
4) Are you syncing by class? Are all of your classes linked to Qvinci?
- If all classes are not linked and synced in Qvinci, then the financial data being reported is incomplete
5) Are you syncing by class? Are all of you entries in Quickbooks classes (are all of the transactions associated with a class)?
- If all of transactions are not classed data will not populate correctly because of the by class syncing method the user has chosen
6) Is your SCOA mapping correct? Follow this article to review and manage your mapping
7) Are you entering Intercompany Transactions? Here is a little bit about how Qvinci manages these transactions